LEGAL NOTICES
PUBLISHER
The website accessible at the URL address www.hoteldelille.com (the "Site") is published by HOTEL DE LILLE, a simplified joint-stock company with a sole shareholder with a share capital of 112,000 euros, registered with the Paris Trade and Companies Register under number RCS Paris B 582 122 982, with its registered office located at 40 rue de Lille - 75007 PARIS
Phone: +33 (0)1 42 61 29 09
Email: reservation@hoteldelille.com
VAT No: FR67582122982
Publication Director: Stéphane Imowicz
HOSTING
The Site is developed, maintained, and hosted by WEBCOM, a limited liability company with a share capital of 1,000 euros, whose registered office is located at 22 rue Larrey 75005 Paris, registered with the Paris Trade and Companies Register under No 500 333 745. Phone: 01 83 56 94 62 / Contact: contact@agencewebcom.com
DISPUTE RESOLUTION – MEDIATOR
In accordance with the provisions of the Consumer Code, the client has the right to use the mediation service offered by AME CONSO free of charge. It can be contacted:
- via Internet: www.mediationconso-ame.com;
- or by postal mail (by completing the form available on the website): Consumer Mediation AME- 197 Boulevard Saint-Germain - 75007 PARIS
BLOCTEL SERVICE
To stop receiving unsolicited commercial telephone calls, you can register on the Bloctel list.
DISPUTES
In the event of a dispute between the professional and the consumer, they will attempt to find an amicable solution.
In accordance with Article 14 of Regulation 524/2013 of May 21, 2013, the consumer will have the possibility to submit a claim via the following link: https://consumer-redress.ec.europa.eu/index_fr
RIGHT OF WITHDRAWAL
In accordance with Article L221-28 of the Consumer Code, the consumer does not benefit from a right of withdrawal.
Payment and Pre-Authorization – Medialog Pay
To secure payments and comply with current regulations, the establishment uses the Medialog Pay payment solution, integrated into its reservation system.
Depending on the conditions of the reserved stay:
– A bank pre-authorization may be requested for flexible rates.
– Prepayment may be required for non-flexible rates.
Payment or pre-authorization is done via a secure payment link (3D Secure) sent to the client by email or SMS.
Payment Security
Transactions are fully secured and comply with applicable standards (3D Secure).
Bank details are neither stored nor accessible by the establishment.
Modalities
The client receives a personal and secure link.
He is redirected to a protected payment page.
He validates the pre-authorization or payment according to the conditions of his stay.
For any questions regarding payment, the establishment's team remains at the client's disposal.
GENERAL TERMS OF USE OF THE SITE
These general terms of use ("General Terms of Use") govern access to and use of the Site.
If you disagree with these General Terms of Use, we invite you to leave the Site immediately. By continuing to use it, you acknowledge being informed of the existence of these General Terms of Use, accept them, and agree to comply with them.
These General Terms of Use may be modified by HOTEL DE LILLE at any time and without notice, especially due to normative changes. The new General Terms of Use will apply from the date of their online publication on the Site. By using the Site after these changes have been made, you agree to the new General Terms of Use and commit to complying with them.
INFORMATION
The information published on the Site, including its appearance and characteristics, is non-contractual. This information in no way constitutes an assertion, warranty, or any commitment on the part of HOTEL DE LILLE regarding any product or service:
HOTEL DE LILLE declines all liability, express or implied, regarding their completeness, accuracy, or suitability for any purpose.
HOTEL DE LILLE has made every effort to ensure that the information accessible through the Site is accurate. However, we do not guarantee in any way that this information is accurate, complete, and up-to-date.
HOTEL DE LILLE provides no warranty, express or implied, concerning all or part of the Site. In no case can HOTEL DE LILLE be held responsible for any direct or indirect damage, whatever its nature, arising from the use of the Site.
The creation of hypertext links to other sites or resources available on the Internet does not imply the responsibility of HOTEL DE LILLE, nor that of its host, for the content offered by the designated sites.
HOTEL DE LILLE disclaims all responsibility for the content of sites linked to the Site.
MODIFICATIONS TO THE SITE
HOTEL DE LILLE reserves the right to modify or correct the contents of the Site at any time and without notice, whatever their nature.
CONTACT AND RESERVATION FORM
The information collected from internet users via a contact form complies with the Data Protection Act. We inform you that your answers are optional and that failure to respond has no particular consequences. In some cases, however, your indications must be sufficient to allow us to respond to you and/or process your requests. For any additional information, we invite you to read the Privacy Policy.
The general terms of sale are accessible on the Site and communicated to the client when making a reservation. If applicable, the special terms of sale and cancellation related to an online reservation or a reservation request are precisely indicated in the forms provided for this purpose.
INTELLECTUAL PROPERTY
The Site and its content are the exclusive property of HOTEL DE LILLE or are used by it with the authorization of their owner/holder. They are protected by intellectual property rights, including trademark law and literary and artistic property law. The content of the Site includes all the elements that compose it, including but not limited to, all photographs, images, illustrations, texts, graphics, multimedia (audio and video), brands, logos, and software used for the design and operation of the Site.
The use and reproduction of all elements published on the Site are only authorized for informational purposes for personal and private use, excluding any commercial use; any reproduction and use of copies made for other purposes are expressly prohibited.
Thus, the content of the Site cannot be, wholly or partly, sold, reproduced, distributed, modified, publicly presented, displayed, or integrated into a derivative work, for public or commercial purposes, or displayed on another website and, in general, on any medium. Any infringement of these General Terms of Use and/or HOTEL DE LILLE's intellectual property rights constitutes an act of counterfeiting that may incur the civil and criminal liability of the infringer, and may result in legal proceedings by HOTEL DE LILLE.
PRIVACY POLICY AND DATA PROTECTION
This privacy policy ("Privacy Policy") is intended to inform you about how personal information you provide to HOTEL DE LILLE on the Site, in our hotel, or by any other means is treated.
HOTEL DE LILLE recognizes the importance of ensuring the protection and security of your privacy and personal information and has established this Privacy Policy in compliance with the most stringent personal data protection criteria, as well as any applicable regulations.
The Privacy Policy is applicable to all users of the Site and/or clients of HOTEL DE LILLE. We invite you to read its content carefully. If you disagree with the terms of this Privacy Policy, we ask you not to provide any personal information about yourself and to stop using the Site. By continuing such communication, you acknowledge being informed of the existence of this Privacy Policy and accept it.
This Privacy Policy may be modified by HOTEL DE LILLE at any time and without notice, especially due to normative changes. The new Privacy Policy will apply from the date of its online publication on the Site. By providing personal information after these changes have been made, you accept the new Privacy Policy.
INFORMATION COLLECTED BY HOTEL DE LILLE
The information about you that may be collected and processed by HOTEL DE LILLE includes:
as part of the subscription to the Site's newsletter or if you complete our form in our hotel, your identification and contact information, such as your first name, last name, gender, date of birth, address, email address, phone number, or other useful contact details,
as part of a reservation on the Site, your identification and contact information as detailed above and information about the credit card used, such as the cardholder's name, card number, expiry date, and security code;
if you contact HOTEL DE LILLE, a record of this correspondence may be kept,
information about your visits to our hotels and/or the Site and the uses of our services that you make,
in the context of a stay at one of our hotels, images captured by the CCTV system installed in common areas for security purposes.
USES OF THE INFORMATION
HOTEL DE LILLE uses the personal information you provide to:
provide information, products, and/or services you request or may be interested in, where you have consented to be contacted for this purpose,
send you information about events organized by HOTEL DE LILLE, affiliated companies, and any partner of HOTEL DE LILLE, provided you have agreed to receive such information,
inform you of any changes made to the Site,
execute any reservations for services you make on the Site,
ensure the best possible conditions for your stay in our hotels, as well as the proper execution of all services ordered.
HOTEL DE LILLE does not sell, rent, or disclose your personal information to third parties other than companies belonging to its group, its service providers within the European Union, or an administrative or judicial authority upon request. HOTEL DE LILLE has concluded agreements with carefully selected third parties for online payment processing, hosting, and Site maintenance, under which they commit to ensuring the protection and security of any personal data that may be shared with them.
HOTEL DE LILLE only retains information about you for the period strictly necessary to achieve the purposes identified in this Privacy Policy.
SECURITY
By providing your personal data, you consent to their collection, transfer, and storage for the purposes mentioned in this Privacy Policy. HOTEL DE LILLE uses all appropriate security measures to ensure the protection of the information about you, in accordance with this Privacy Policy and any applicable regulations.
However, despite all these precautions, no data transmission over the Internet is entirely secure. Therefore, any communication of your data will be at your own risk, and HOTEL DE LILLE cannot be held liable in the event of a third-party intrusion to which your information was not intended.
COOKIES
A cookie is a data file placed on your computer or any other device when used to visit the Site. HOTEL DE LILLE uses cookies to allow you to share content on social networks, offer you advertising offers that match your interests, and to know the pages of the Site visited and how often, to make it more user-friendly and offer you tailored and personalized services during your next visit to the Site.
To disable cookies, we invite you to click on the "help" tab of your browser or read the information that accompanies your browser software.
Here's how you can disable cookies:
For Mozilla Firefox users:
Choose the "Tool" menu then "Options",
Click on the "Privacy" icon,
Find the "Cookie" menu and select the options that suit you.
For Microsoft Internet Explorer users:
Choose the "Tools" menu (or "Tools"), then "Internet Options" (or "Internet Options"),
Click on the "Privacy" tab,
Select the desired level using the cursor.
For Google Chrome users:
Click on the wrench icon located in the browser's toolbar,
Select “Settings,”
Click on “Show advanced settings,”
In the "Privacy" section, click on the “Content settings” button,
In the "Cookies" section, select the options that suit you.
CCTV
For the security of people and property, HOTEL DE LILLE has implemented a CCTV system in certain common areas of the Hotels.
The CCTV systems implemented in our hotel have been subject to prior authorization from the Paris police prefecture.
RIGHTS
This Privacy Policy and the processing of your personal data by HOTEL DE LILLE are governed by all applicable regulations, in particular Directive 95/46/EC and Law No. 78-17 of January 6, 1978, known as the "Data Protection Act." In accordance with these provisions, you have the right to access, modify, and delete your data, which you can exercise by sending a postal letter to HOTEL DE LILLE, 40 rue de Lille - 75007 PARIS or an electronic mail to: reservation@hoteldelille.com
CNIL DECLARATION
The processing of personal data relating to the management of customer and prospect files has been declared by HOTEL DE LILLE to the CNIL in accordance with simplified standard No. 48.
Updated: June 1, 2016